Plazs41 believes clear and transparent agreements are important. Therefore, read these general terms and conditions carefully, because both we and you will find the rights and obligations herein.
In these general terms and conditions, the following definitions apply:
Plazs41 : Plazs41, located in 45 Dječji Raj (Sukošan 23206, Croatia), registered with the xxxxxxxxxxx.
Tenant : A natural person who rents or wishes to rent an accommodation from the offer of Plazs41 in his own name.
Co-tenant : Natural person who rents and stays in an accommodation together with the tenant, this is stated in the reservation agreement.
Accommodation owner : The rightful owner or his representative of the accommodation offered for rental through Plazs41.
Manager : Natural or legal person who acts on behalf of the accommodation owner to manage an accommodation.
Third parties : Any other natural or legal person, not being Plazs41, tenant, co-tenant, accommodation owner, or manager.
Reservation request : A request addressed to Plazs41 to reserve an accommodation.
Reservation agreement : A reservation agreed with the tenant by Plazs41, for the benefit of the accommodation owner.
Reservation period : The day from the start to the day of departure in an accommodation, as referred to in the reservation agreement.
Rental price : The rental price of an accommodation with associated services such as cleaning, linen and reservation costs.
Rent: The total amount to be paid for a rented accommodation, linen, local tourist taxes, but excluding final cleaning, and any additional services. The rent is stated in the reservation agreement.
These general terms and conditions apply to the conclusion and implementation of all reservation agreements concluded by Plazs41 for the benefit of the accommodation owner and tenant.
These general terms and conditions do not apply to legal entities or natural persons who act in the exercise of a profession. The services offered by Plazs41 are only made available for personal non-commercial reservations.
Deviating terms and conditions only apply if agreed in writing with Plazs41.
The tenant who enters into a reservation agreement through Plazs41 enters into a contractually binding relationship with the accommodation owner. The reservation agreement is at all times an agreement between accommodation owner and tenant, from which Plazs41 is completely outside.
From the moment a reservation request has been made by the tenant, Plazs41 will act exclusively as an intermediary between the tenant and the accommodation owner. Plazs41 will provide the accommodation owner with the details of the reservation made by the tenant and Plazs41 will send the tenant a written confirmation of the reservation agreement, for the benefit of the accommodation owner, by email.
Plazs41 only acts as a representative of the accommodation owner and is not liable for shortcomings on the part of the accommodation owner. Plazs41 is only liable for direct damage suffered by the tenant as a result of a demonstrable failure on the part of Plazs41 in the mediation between the accommodation owner and the tenant.
A reservation request can be made verbally, in writing and/or via the website.
The reservation request is confirmed by Plazs41 by means of a reservation agreement by email. This reservation agreement must be regarded by the tenant as a rental agreement between the accommodation owner and the tenant.
If the tenant has not received a reservation agreement after 3 days after he has submitted a reservation request, the tenant must immediately contact Plazs41.
The reservation agreement contains all relevant data for the stay in the accommodation, as well as an indication of all foreseeable costs.
After receipt of the reservation agreement, the tenant is obliged to check it immediately for correctness and completeness of the data and to inform Plazs41 of any inaccuracies and incompleteness within 8 days of receipt of the reservation agreement. After the expiry of the stipulated term, the tenant cannot invoke incompleteness or inaccuracy of the reservation agreement.
The reservation agreement is only entered into with natural persons with a minimum age of 18 years. Reservation requests from groups of young people are refused by Plazs41.
Plazs41 can at all times refuse or withdraw a reservation request without stating reasons.
The availability of an accommodation is clearly stated on the Plazs41 website on the calendar indicated online at the accommodation.
Plazs41 may, but is not obliged to do so, keep a certain period as an option at the request of the tenant. An option can only be issued for a duration of 8 days. After the option term has expired, the tenant cannot claim the period held in the option.
Only the maximum number of persons accepted by Plazs41, on behalf of the accommodation owner, and stated in the reservation agreement, may use the accommodation during the agreed reservation period. The tenant is not permitted to spend the night or stay in the accommodation with more than the maximum number of persons or the (number of) persons specified when booking, or to stay in tents or campers on the site of the accommodation or in the immediate vicinity, nor to use the facilities of the accommodation.
Exceeding the prohibition referred to in paragraph 1 may lead to deduction from the deposit or removal of the tenant and co-tenant(s) from the accommodation, without Plazs41 and the accommodation owner being obliged to pay any compensation or refund.
Tenant can at all times submit a request to Plazs41 to involve additional persons as co-tenant in the reservation agreement. On behalf of the accommodation owner, Plazs41 is entitled to refuse the request without stating reasons.
All (temporary or additonal) guests must be reported to Plazs41. Plazs41 and the accommodation owner reserve the right to refuse the request for the addition of co-tenant(s) without specific reason. If Plazs41 accepts a request for a stay with several people, the rent may be increased pro rata. Occupying the accommodation with fewer people than initially agreed upon when booking, does not entitle the tenant to a reduction or refund of the rent.
Plazs41 does provide specific address details of the accommodation in advance. The specific address details are stated in the reservation agreement. The google maps listing on the website only shows the exact accommodation.
The rent includes all costs for the rental of the accommodation and any additional services booked. These costs are stated on the reservation agreement. The costs state the rental price, the amount of the deposit and the optional extra services, such as the rental of a camping bed, beach towels and other extra options indicated on the website.
Within 8 days after receipt of the reservation agreement, the tenant must pay approximately 35% of the rent. At the latest 8 days before the arrival date, the tenant must pay the remainder 65% of the rent. Upon arrival in Croatia, on the arrival date, the tenant must pay the remainder of the entire rent, including security deposit and other costs stated on the reservation agreement. Payment dates, exact amounts and required bank details are stated on the reservation agreement.
For reservation agreements that are entered into within 8 days before the arrival date, the tenant must pay approximately 70% of the rent within 3 days after receipt of the reservation agreement. This is followed by the payment procedure upon arrival in Croatia, as referred to in paragraph 2.
The payment procedure indicated in paragraph 2 can only be deviated from in writing in the reservation agreement, if a reservation agreement is entered into more than 12 months before the arrival date or at the personal request of the tenant and after the consent of Plazs41.
Plazs41 points out to the tenant that if the agreed payment terms are exceeded, Plazs41 reserves the right to cancel the reservation and to hold the tenant liable for the costs incurred. With regard to the payment of the price, the tenant cannot rely on settlement with any claim that the tenant believes to have against Plazs41.
The tenant can never suspend the payment obligation. After expiry of the payment term, the tenant is in default. If the tenant still proceeds to payment within 3 days after the default, the default will be canceled. In the event of non-payment or late payment of the rent, all legal costs of the proceedings, as well as the extrajudicial costs resulting from the default, will be for the account of the tenant.
Plazs41 may require security for payment both before and after the reservation agreement is concluded, such under suspension of the execution of the reservation agreement until security has been obtained.
The prices, rates, discounts and offers applicable at any time are without obligation subject to interim changes, and are exclusively stated on the Plazs41 website. Obvious mistakes and typos are not binding.
The rental prices are listed on the Plazs41 website including linen and reservation costs per accommodation in euros per week and local tourist tax set by and on behalf of the government per person. Rental prices are exclusive of cancellation costs and costs for final cleaning, and any other costs that might have occured during the tenancy.
Additional costs such as optional services, are stated separately on the website and in the reservation agreement. These costs are separate from the rental price.
The tenant is obliged to pay a security deposit to Plazs41 for the benefit of the accommodation owner and the services offered by Plazs41. The tenant must pay the security deposit on arrival in Croatia and will only receive the accommodation after this security deposit has been paid.
The deposit must always be paid in cash.
The deposit depends on the duration and period of stay and differs per accommodation. The deposit is stated in the reservation agreement and is also stated on the Plazs41 website before entering into the reservation agreement.
Plazs41 may withhold part or all of the deposit in favor of the accommodation owner, if certain rules of the house rules or these general terms and conditions have not been complied with, the accommodation is damaged and goods are missing from the accommodation. The tenant is liable for the total damage and must pay the remaining amount if the damage amount is higher than the retained deposit.
Plazs41 can withhold part or all of the deposit to compensate for the costs incurred by it that are caused by the tenant.
The deposit will be returned to the tenant on the day of departure, provided that it has been left in accordance with the regulations after checking the accommodation. It is the tenant’s duty to provide Plazs41 with his full address and passport/identity card number no later than upon arrival in Croatia at the time of key delivery. If this information is not provided, the tenant loses the right to a refund of the deposit and this will be credited to Plazs41. Any additional (transaction) costs are for the account of the tenant.
Deductions from the deposit as referred to in the following articles of these general terms and conditions are at all times due to the accommodation owner or Plazs41.
Reservation costs apply per reservation, which are included in the “all in rental price”, and are not charged extra and/or specified.
Standard linen is provided in all accommodations that are rented through Plazs41. Plazs41 has put together a complete linen package for this and ensures that the necessary beds are made on arrival. For stays longer than 1 week, Plazs41 will provide clean linen every week.
Linen is automatically added for every tenant, with the exception of children who use a camping cot.
The costs for linen are included in the rental price and the linen consists of:
a . Bed linen, which consists of a bottom sheet, duvet cover and pillowcase. b . Bath linen, which consists of a large and small bath towel, guest towel and bath mat, as well as one roll of toilet paper. A beach towel is not standard and can be booked separately.
- Kitchen linen, which consists of two tea towels and a kitchen towel.
The tenant can / may wash the linen himself, the accommodation description states whether or not a washing machine is available. The tenant and co-tenant(s) must observe the washing instructions for the rented linen.
Plazs41 provides a clean accommodation on arrival, and for stays longer than 1 week, the accommodation is cleaned weekly by Plazs41.
The tenant and co-tenant(s) must at all times keep the accommodation clean during the stay and leave the accommodation neat and clean in accordance with the house rules on the day of departure. Failure to comply with this obligation may lead to withholding of the full deposit.
The costs for cleaning are included in the rental price.
In addition to the standard service, Plazs41 offers the tenant the option to book additional services offered. These extra services differ per accommodation. If applicable, these can be added to the reservation process of the accommodation.
The tenant can book additional services, subject to availability, even after the reservation agreement has been concluded. Such a request must be made in writing to Plazs41 by email, after which Plazs41 will indicate whether the desired services can still be provided.
Plazs41 charges an hourly rate of Eur for its services. €45.00
A camping, cot and/or high chair can be ordered on request. A cot always includes bed linen and is made ready on arrival.
Pets are not allowed and this is explicitly stated on the Plazs41 website in the accommodation description and/or facilities.
Costs for gas, water and electricity, with the exception of heating costs, are included in the rent.
If there is heating in the accommodation, the tenant is strictly prohibited from using the heating without prior permission from Plazs41. When granting permission for the use of the heating, prior agreements are made between the tenant and Plazs41 with regard to the costs and payment thereof.
The tenant must at all times handle water, gas and electricity with care and sparingly. The tenant is therefore not allowed to leave outdoor lighting on during the day.
If air conditioning is present, the tenant may use this, but the tenant must switch off the air conditioning when leaving the accommodation.
In the event of force majeure in the event of disruptions to the water, gas or electricity supply, Plazs41 and the accommodation owner are never liable for the damage suffered by the tenant and co-tenants. Force majeure also exists if the Croatian authorities or utility suppliers decide for various reasons to temporarily close or discount distribution.
In the event of a malfunction as referred to in previous paragraph, the tenant can request Plazs41 or the manager to inquire with the competent authorities, in order to find out the expected duration of the malfunction.
An accommodation is provided with WiFi or internet connection as explicitly stated on the Plazs41 website in the description or facilities. If WiFi or internet connection is available, the costs of this are included in the rental price.
Plazs41 and the accommodation owner are never liable for the quality or malfunctions of the WiFi or internet connection.
Flast screen television is only available in the accommodation if this is explicitly stated on the Plazs41 website in the description and/or facilities. There is also provision of satellite receivers for the reception of international channels, however those cannot be guaranteed.
Plazs41 states on its website in the description and/or facilities which parking facilities are available. Parking is at your own risk in all cases, this also applies to parking on site. Plazs41 and accommodation owner can never be held liable for damage as a result of parking.
The tenant and co-tenant(s) are at all times responsible for the use of the garden, patio furniture and BBQ if used, and must also handle it very carefully and must take any safety measures themselves, especially if (small) children are present.
It is strictly forbidden for the tenant and co-tenant(s) to operate machines in garden, this also applies to sprinkler systems in the garden.
The garden accommodation are maintained by permanent employees 1 or 2 times a week. The tenant is not obliged to be present, but is obliged to provide access to the employees to enter and maintain the accommodation.
Plazs41 and the accommodation owner are at all times entitled to have other persons carry out maintenance on the accommodation during the tenant’s stay
All entries on the Plazs41 website are always subject to interim adjustments. Plazs41 bears no responsibility for general information on the website and information contained therein that have been prepared under the responsibility of third parties.
The tenant can request Plazs41 in writing or by e-mail to cancel the reservation agreement. Upon receipt of the cancellation request, Plazs41 will confirm the cancellation to the tenant, after which the cancellation is final and the accommodation will be released for rental.
There are costs associated with canceling the reservation agreement. After cancellation of the reservation agreement, the tenant is obliged to pay the reservation costs, as well as:
a . In case of cancellation up to 8 days before the start of the reserved period, the first deposit of approximately 35%. b . In case of cancellation within 8 days before the start of the reserved period, the full agreed rent.
Cancellation by the tenant is also at the expense of the co-tenant(s).
Plazs41 may cancel the reservation agreement if circumstances change and offer an alternative as compensation. Plazs41 is not obliged to do so if the cause of the change in circumstances is attributable to the tenant or co-tenant(s).
If this or co-tenant(s) is/are unable to attend, the tenant can pass on to Plazs41 a replacement who will stay in the accommodation in the place of the tenant or co-tenant(s). Substitution is only possible if the reservation agreement has not been cancelled. After approval of the substitution by Plazs41, EUR. 95,- charged on top of the principal.
Plazs41 is entitled to cancel and dissolve the reservation agreement with immediate effect if: a Tenant, after notice of default, fails to fulfill any serious obligation arising from the reservation agreement and/or these general terms and conditions; b . Tenant, after being summoned to do so, does not behave as a good tenant, in particular despite warnings from Plazs41, accommodation owner and/or manager, causes serious nuisance to his living environment.
If paragraph 1 has been complied with, the tenant is not entitled to a refund of the full or partial rent and Plazs41 is entitled to withhold the entire deposit for the benefit of the accommodation owner and/or Plazs41.
Plazs41 advises the tenant to take out cancellation insurance with an insurance company. This also applies to last minute bookings.
The tenant must ensure that third-party liability insurance and travel insurance are valid abroad.
Plazs41 does not use a fixed arrival and departure day per accommodation. On the Plazs41 website, the period of occupancy is clearly indicated in the calendar and in the description which day this is.
The minimum rental period is 6 nights during the high summer season, with the exception of accommodations for which a different period is explicitly indicated on the Plazs41 website.
Plazs41 uses fixed arrival times, namely between 3 p.m. and 8 p.m. The tenant and co-tenant(s) must report to the Plazs41 caretaker within the applicable arrival times, unless otherwise agreed, after which an employee of Plazs41 hands over the keys to the accommodation to the tenant.
Before the tenant moves into the accommodation, the tenant is obliged to pay the agreed security deposit. In addition, the tenant is obliged to provide Plazs41 with a copy of his passport or identity card, at the latest at the time of key delivery. If the deposit is not paid, the keys will not be handed over and if the information is not provided, the tenant is not entitled to a refund of the rent and deposit.
The tenant must inform Plazs41 by telephone of any delay in good time. If the tenant fails to notify Plazs41, the accommodation will be canceled after 24 hours and the provisions of Article – 23 of these General Terms and Conditions will apply mutatis mutandis.
Plazs41 will charge additional costs for arrivals outside the applicable arrival times or arrivals on other than the original arrival days. These costs must be paid directly to Plazs41 upon arrival.
Plazs41 uses fixed departure times, namely between 08:00 and 11:00. The tenant can never leave the accommodation after the latest departure time of 11 a.m., departure times before 8 a.m. are in some cases possible in consultation with Plazs41. The keys to the accommodation will be returned within the departure times to Plazs41’s caretaker.
Plazs41 can withhold the entire deposit if the tenant fails to leave the accommodation within the applicable departure times, whether or not without notice. The tenant is liable for the entirety of the damage as a result of not leaving the accommodation on time.
The tenant must at all times pay the entire rent, regardless of non-appearance, a later arrival or early departure.
If the keys are lost, Plazs41 will replace the locks of the accommodation at the expense of the tenant. These costs will be deducted from the deposit without prejudice to the right to full compensation for damage.
The tenant and co-tenant(s) must behave as a good tenant and use the accommodation and everything that belongs to it in accordance with these general terms and conditions and the oral instructions for use given by Plazs41, accommodation owner and manager, if present in accordance with the written house rules.
Any form of damage must be reported immediately by the tenant to Plazs41 or the manager. Costs for repair or replacement are for the account of the tenant and must be reimbursed to Plazs41 or the manager immediately after knowledge of the costs. If the cost specification has become known after the departure of the tenant and after the deposit has been transferred to the account of the tenant, the tenant must reimburse Plazs41 for these costs by bank transfer as soon as he receives the cost specification.
Tenant will leave the accommodation in proper condition upon departure. This means: broom clean, do not leave dirty dishes, household waste must be left in the appropriate general containers in the garden, the used sheets must be removed from the beds by the tenant and the items present in the accommodation must be returned to their original place (such as upon arrival) have been reset.
Plazs41 or caretaker will perform a final check. This can be at the time of departure or afterwards. If Plazs41 and/or the Manager establishes that the accommodation has not been left in accordance with the above items (or items stated in the present house rules), Plazs41 is entitled to withhold the full deposit. If the damage amount is higher than the security deposit, the tenant remains liable for the remaining amount.
The tenant must have vacated the accommodation no later than the time specified in the reservation agreement. In the event of a departure at a later time than indicated in the reservation agreement, additional costs will be charged, without the tenant being entitled to stay in the accommodation. Plazs41 is never liable for the causes and consequences of a departure after the specified time.
Plazs41, accommodation owner and caretaker are at all times entitled to enter the accommodation if they see reason to do so.
The tenant and co-tenant(s) are fully responsible and legally liable during the stay for damage to the accommodation, its furnishings, the consequences of burglary, loss or damage to personal property and other damage in any form whatsoever related to the reservation agreement.
Plazs41, accommodation owner and manager are never liable for damage and consequential damage, in whatever form, incurred by the tenant, co-tenants and third parties in and around the accommodation and everything that belongs to it, including the garden.
Plazs41 is entitled to hold the tenant liable on behalf of the accommodation owner for all damage suffered and to be suffered, all costs in this regard are for the account of the tenant.
It may occasionally happen that unexpected construction work takes place in the immediate vicinity of the accommodation, which cause (temporary) noise nuisance or other nuisance, including environmental nuisance. The same applies to all other types of noise nuisance from neighbors, church bells, pets, agricultural implements, etc. Plazs41, the accommodation owner and manager are never liable for any damage suffered by the tenant and/or co-tenant(s), as a result of any form of noise nuisance, environmental nuisance or any other form of nuisance.
In the event of force majeure – temporary or otherwise – Plazs41, on behalf of the accommodation owner, is entitled to cancel or temporarily suspend the reservation in whole or in part, without the tenant being able to claim compliance and/or compensation. In the event of force majeure, Plazs41 and the accommodation owner are only obliged to repay the costs paid by the tenant. In order to continue to guarantee the quality, Plazs41 reserves the right to replace the accommodation and/or period with a comparable other accommodation and/or period.
Each accommodation is carefully selected and inspected by Plazs41. Plazs41 guarantees the correctness of the description of the accommodation, on the understanding that a deviation of 25% of the specified living area and distances is considered acceptable. The description and impressions of the accommodation and the immediate surroundings, including amenities, furnishings, facilities and recreational opportunities, may differ slightly from the description and photos on the Plazs41 website due to their nature or due to interim changes or seasonal influences.
On arrival at the destination, the tenant is obliged to report an error or imperfection immediately, but at the latest within 24 hours, by telephone to Plazs41. Plazs41 will do its utmost to solve this problem immediately or as soon as possible.
The tenant is obliged to report a complaint and/or problem that has arisen after arrival or during the stay in the accommodation to Plazs41 immediately, but at the latest within 24 hours. Plazs41 will always try to solve the problem on site as quickly as possible.
The tenant must submit his complaint to Plazs41. Plazs41 must always deal with the complaint adequately and expeditiously according to standards of reasonableness and fairness. The tenant must at all times give Plazs41 the opportunity to achieve a suitable solution for the complaint during the stay.
The provisions referred to in paragraphs 1 to 4 inclusive do not entitle the tenant or co-tenant(s) to compensation and refunds.
In addition to these general terms and conditions, the legal relationship between accommodation owner, Plazs41, tenant and co-tenant(s) is subject to Croation law and jurisdiction rests with the court of the place of the rented property.